Returns & Refunds

You may request a return within 30 calendar days after delivery. Contact us before sending any product back so that we can confirm eligibility and provide the correct return instructions.

Return eligibility

• The product must be in the same condition in which it was delivered, with its accessories, manuals and original packaging where reasonably available.
• Proof of purchase or the order number is required.
• Open-box products are eligible under the same 30-day request window and must be returned in the condition delivered.
• A product clearly identified as final sale before purchase is not eligible for a change-of-mind return, without limiting mandatory consumer rights.

Damaged, defective, incorrect or not as described

Contact us as soon as possible with photos or video. If the item is confirmed as damaged in transit, defective, incorrect or materially not as described, TruCare FZC will arrange or cover the approved return transport and offer an appropriate replacement, repair or refund.

Change-of-mind returns

Approved change-of-mind return shipping is the customer’s responsibility. Original delivery charges are not refundable for a change-of-mind return. Any return-shipping cost will be confirmed before the item is sent; no undisclosed return charge will be deducted.

Refund timing

Approved refunds are issued to the original payment method after the returned product is received and inspected, normally within 7–14 business days. Your bank or payment provider may need additional time to post the credit.

Start a return

Email goveergcc@gmail.com with the subject “Return request” or call/WhatsApp +971 52 607 4088. Include the order number, product, reason and relevant photos. Do not send a return to the registered office without receiving return instructions.

Nothing in this policy limits mandatory rights under applicable UAE consumer-protection law.